Urban Kare Internet Pvt. Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
Urban Kare Internet Pvt. Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st Oct 2016.
WHAT WE COLLECT
WE MAY COLLECT THE FOLLOWING INFORMATION:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, address, preferences and interests
- Your address book, etc
- Other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Hope you understand that some of your information (mobile number, address, etc) may be shared with the Servicemen, simply because, that is a necessary step in providing you the service you book at Urban Kare Internet Pvt. Ltd.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Effective Date: October 01, 2016
Urban Kare Internet Pvt. Ltd. collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. If you reside in India, the services are provided by Urban Kare Internet Pvt. Ltd. India, and this Privacy Statement applies to information collected and used by Urban Kare Internet Pvt. Ltd.
SCOPE AND APPLICATION
This Privacy Statement (“Statement") applies to persons/entities anywhere in the world who are using our apps or Services to request Home Repair Services, delivery, or other on-demand services (“Users”). This Statement does not apply to information we collect from or about Technician, ‘Service Provider’, who use the Urban Kare Internet Pvt. Ltd. platform under license (collectively “Service Providers”).If you interact with the Services as both a User and a Service Provider, the respective privacy statements apply to your different interactions.
COLLECTION OF INFORMATION
INFORMATION YOU PROVIDE TO US
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.
INFORMATION WE COLLECT THROUGH YOUR USE OF OUR SERVICES
When you use our Services, we collect information about you in the following general categories:
- Location Information:When you use the Services for Home Repairs or delivery, we collect precise location data about the service location from the Urban Kare Internet Pvt. Ltd. app used by the Service Provider. If you permit the Urban Kare Internet Pvt. Ltd. app to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address
- Contacts Information: If you permit the Urban Kare Internet Pvt. Ltd. app to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection
- Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, and amount charged. Additionally, if someone uses your promo code, we may associate your name with that person. We do NOT collect any monetary Transaction details; Debit Card, Credit Card, Net Banking, UPI, Payment Gateways, & Payment Wallets
- Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases, we do this using cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
- Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
- Call and SMS Data: Our Services facilitate communications between Users and Service Providers. About facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties' phone numbers, and the content of the SMS message.
- Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
IMPORTANT INFORMATION ABOUT PLATFORM PERMISSIONS
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Urban Kare Internet Pvt. Ltd. app wants permission to access certain types of data and will let you consent (or not consent) to that request. Sometimes, these permissions require more explanation than the platforms themselves provide, and the permissions we request will change over time, so we’ve created these pages to serve as authoritative and up-to-date resources for our users.
INFORMATION WE COLLECT FROM OTHER SOURCES
We may also receive information from other sources and combine that with information we collect through our Services. For example:
- If you choose to link, create, or log in to your Urban Kare Internet Pvt. Ltd. account with a payment provider (e.g., Google) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app
- When you request on demand services, our Service Providers may provide us with a User rating after providing services to you
- If you also interact with our Services in another capacity, for instance as a Service Provider or user of other apps we provide, we may combine or associate that information with information we have collected from you in your capacity as a User
USE OF INFORMATION
We may use the information we collect about you to:
- Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Service Providers
- Develop safety features, authenticate users, and send product updates and administrative messages;
- Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
- Send or facilitate communications (i) between you and a Service Provider, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction about your use of certain features, such as referrals, invites, Charges, Complimentary Services, or ETA sharing;
- Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Urban Kare Internet Pvt. Ltd. and other companies, where permissible and as per local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
- Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
We may transfer the information described in this Statement to, and process and store it in India. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement.
SHARING OF INFORMATION
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
THROUGH OUR SERVICES
We may share your information:
- With Service Provider, to enable them to provide the Services you request. For example, we share your name, photo (if you provide one), average User rating given by Service Provider, and pickup and/or drop-off locations with Service Providers;
- With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
- With the public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
- With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and
OTHER IMPORTANT SHARING
We may share your information:
- With Urban Kare Internet Pvt. Ltd. subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
- With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
- In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
- With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Urban Kare Internet Pvt. Ltd. or others;
- About, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
- If we otherwise notify you and you consent to the sharing; and
- In an aggregated and/or anonymized form which cannot reasonably be used to identify you
SOCIAL SHARING FEATURES
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
ANALYTICS AND ADVERTISING SERVICES PROVIDED BY OTHERS
You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at [email protected] Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.
Urban Kare Internet Pvt. Ltd. will comply with individual's requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.
We request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services. Additionally, disabling our app’s collection of precise location from your device will not limit our ability to collect your trip location information from a Service Provider’s device nor our ability to derive approximate location from your IP address.
We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
CHANGES TO THE STATEMENT
We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.
If you have any questions about this Privacy Statement, please contact us at [email protected], or write us at Urban Kare Internet Pvt. Ltd.: UrbanKare, #35, AN Path, North SK Puri, Boring Road , Patna- 800013